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Assess the review
We compare the review with Google's policies. A low rating, disagreement or an unfamiliar customer name alone does not prove a violation.
REPUTATION MANAGEMENT
Concerned about fake or abusive reviews on Google Maps? Get a policy-based assessment, evidence guidance and help choosing the right next step.
Request a review assessmentIndependent support. No guaranteed removal. Google makes the final decision.
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We compare the review with Google's policies. A low rating, disagreement or an unfamiliar customer name alone does not prove a violation.
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We help identify the relevant policy and prepare a factual explanation using information you are authorised to share.
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We guide the authorised profile manager through Google's reporting process and, where available, an appeal. We do not submit fabricated evidence or mass reports.
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For genuine criticism, we help draft a respectful response and a practical resolution. We never offer incentives to change or delete reviews.
Choose “Google Review Assessment” in our contact form. Include your public Business Profile or review link and a brief explanation of the suspected violation. Do not include medical records, payment details, passwords or other private customer information.
Review support complements a broader local SEO strategy. Learn more in our local SEO guide.
No. Businesses cannot directly delete customer reviews. Only Google decides whether a reported review violates its policies and should be removed.
Examples include fake engagement, spam, conflicts of interest, harassment and prohibited personal information. Each case needs a policy-based assessment; removal is not guaranteed.
There is no guaranteed deadline. Google's review and appeal times vary. Our assessment is separate from Google's decision.
No. Do not send passwords, verification codes or sensitive customer records. The authorised profile manager can submit the report using our guidance.
No. Lead Magneters provides independent assessment and reputation support, not privileged access to Google's moderation systems.
Official guidance: Report inappropriate reviews and Google Maps content policies.
Discuss your review concern